Becoming a Tenant
Once you have viewed the property and a letting has been agreed with your Property Manager the next steps will be;
Each prospective tenant must complete an application form.
Your Property Manager will email this document to you.
A holding deposit of one weeks rent is payable upon receipt of this application form.
When the holding deposit is paid the property is reserved for you while we carry out our checks. The holding deposit will be deducted from the first rent payment.
Landlord: If you have rented a property before you will be asked to provide contact details of your previous/current landlord or agent so we can write to them for a reference.
Character: If you do not have a previous landlord you will be asked to complete this section of the application form with details of the person we can contact for a character reference.
Employer: If you are working or starting new employment you will be asked to provide the details of your employer. This is to confirm current or future employment.
Students: You will be asked to provide contact details of the person we can write to in order to confirm your student status.
If you are an undergraduate you will also be asked to provide details of a UK based guarantor.
In order to establish affordability we need to carry out financial checks. For this we ask for you to provide us with your last 6 months bank statements (UK or international bank account). Once affordability has been confirmed all bank statements are disposed of.
The Immigration Act 2014 Section 22 requires that all landlords check that every adult tenant/occupier has the ‘Right to Rent’.
In order to comply with this legislation you will need to bring your passport (where applicable) into the office before the start of your tenancy or provide us with a right to rent share code. We are not able to accept scanned copies of these documents.
Please note that if we cannot verify your ‘Right to Rent’ we will not be able to accept your application.
Once all of the relevant checks have been completed your Property Manager will arrange a sign-up meeting with you.
The next section explains the steps carried out before moving into your property.
The Tenancy Agreement and tenancy documents will be sent to you via DocuSign which is online signing facility.
You will be sent a request for payment document which will provide you with all of the details to make the first rent and deposit payments.
The rent and deposit must have cleared in our bank account by the tenancy start date.
On or after the tenancy start date you will need to come to our office to collect the keys for your property.
You will be emailed a link to the inventory on your tenancy start date and will be asked to check it against the property.
Any comments you wish to be included on the inventory should be submitted to us within 5 days of receipt of the inventory.
At the start of your tenancy we will take meter readings and these will be given to the relevant utility companies along with your details. The utility company will then write to you at the property and you will deal with them directly thereafter.
Your local council will be provided with your tenancy details. The council will then contact you to confirm your council tax liability.
Tenants are responsible for making their own internet and phone arrangements. All of our properties are set up for both but please note that Sky and Virgin are not permitted in some of our properties.
“I very much appreciated the application process with Lucy properties in renting a property. Much better than other agencies in the area. The process was smooth and quick. It didn't cost much time with regards to paper work as it was all done online. This counts for the checkout process too.”
Guide to Tenancy Charges
Following the Tenant Fee Ban 2019 please see our guide to tenancy charges which explains the list of permitted charges that may be applied throughout a Tenancy.
Should you have any further questions relating to the application and sign-up process that are not addressed in this section, please email them to email@example.com