Tenant Support


Lucy Properties COVID-19 Update

Following the outbreak of the Coronavirus and in line with the advice from the Government, Lucy Properties have implemented a number of special procedures. The purpose of these procedures is to reduce the risk of exposure to our tenants, staff members and contractors whilst trying to maintain business as usual to our tenants. We carry out a weekly review of these procedures to ensure we meet the current government advice.

Our offices on Walton Well Road remain closed, with staff members working from home. Our maintenance team are now fully operational, working in teams on essential repairs and remedial work as well as tenancy changeovers.

We are contactable via email and also through our phone system – please call the office as normal and you will be transferred to the member of staff you wish to speak to. We are also maintaining our out of hours support through this time.

It is also extremely important for the protection of our team that you let us know immediately if you are showing signs of COVID-19 or have contracted it. Please can you also let us know if you are self-isolating due to being clinically vulnerable or vulnerable or are caring for someone who is. In these cases we will only visit your property in extreme emergencies.

Whilst we hope to maintain our current level of service our priority is to ensure that we have adequate measures in place to protect our tenants, staff and contractors.

For more information and advice for tenants during the current climate please click here to view the governments guidance.

“These are exceptional circumstances but I want to assure you that we are doing everything we can to continue business as normal as possible. We have an incredible team who are working remotely to continue to serve your needs. Please be patient and understanding whilst we adopt the measures set out by the government to protect you and our staff.

I have had some amazing feedback from my team with reports of our tenants being kind and supportive to each other and the communities that they live in.

Please do call or email your usual office contact if you have questions or concerns.”


Ian Ashcroft, CEO of Lucy Real Estate


Prospective Tenants

New Tenants

Current Tenants

Local help and support

We know that the changes in daily life we are experiencing right now are difficult for everyone, but for some people they have made daily problems impossible to manage. If you or someone you know needs emergency help, don’t be afraid to ask for our support.

Oxford City Council has a dedicated centre ready to support vulnerable residents and get the help they need during the coronavirus crisis. To ask for help you can either:

  • Call the Contact Centre on 01865 249 811
  • Or find out more through their website here.

Please continue to report all maintenance issues, urgent or not so we can log them on our system and schedule work in at a later date.

  • To report maintenance issues email maintenance@lucyproperties.com
  • Email your Property Manager direct or if you are unsure who they are please email propertymanagers@lucygroup.com
  • To contact the office please call 01865 559973
  • For out of hours please call 01865 559973 where you will be given a separate number to dial for emergencies

We will keep you informed of any change to the above instructions. Thank you for your cooperation.

For more information and advice, please visit the NHS website.

Stay Home and Stay Safe.